Crafty Women
Last updated: 16th April 2026
This page explains how delivery, returns and refunds work when purchasing artwork from Crafty Women.
1. About Crafty Women orders
Crafty Women is a collective of independent artists.
All items sold through this website are created by individual artists.
Orders are shipped directly by the artist who created the work, rather than from a central warehouse.
2. Shipping location
At present we ship within the United Kingdom only.
Orders with delivery addresses outside the UK cannot currently be accepted.
3. Order processing
Artists normally dispatch orders within 3–5 working days.
Because all items are handmade and dispatched individually, dispatch times may vary slightly between artists.
If there is any delay we will contact you.
4. Delivery
Orders are typically shipped using:
- Royal Mail, or
- a courier service depending on the size or fragility of the artwork.
Typical UK delivery times after dispatch are:
2–5 working days
Delivery times are estimates and may vary depending on the postal or courier service.
5. Packaging
Artists package their work carefully to ensure safe delivery.
Packaging may include protective wrapping, reinforced boxes and additional cushioning materials for fragile items.
6. Your right to return
Under UK consumer law you have the right to cancel and return most online purchases within 14 days of receiving the item.
To request a return please contact us within 14 days of delivery.
Items must then be returned within 14 days of notifying us.
Returned items must:
- be unused
- be in their original condition
- be securely packaged
7. Return shipping
Unless an item is faulty or damaged, the buyer is responsible for return shipping costs.
We recommend using a tracked delivery service, as we cannot be responsible for items lost during return shipping.
8. Damaged items
If an item arrives damaged please contact us within 48 hours of delivery.
Please include:
- photographs of the item
- photographs of the packaging
- your order number
We will review the issue and arrange a refund where appropriate.
9. Refunds
Once the returned item has been received and inspected, we will process your refund.
Refunds are issued to the original payment method used for the purchase.
Please allow 5–10 working days for the refund to appear depending on your bank.
Original shipping costs are only refunded if the item was faulty or damaged.
10. Non-returnable items
The following items may not be eligible for return unless faulty:
- custom or commissioned artwork
- personalised items
Contact
If you have questions about delivery or returns please contact:
Email: craftywomen@glassy-art-co-uk